Our Location
304 North Cardinal St.
Dorchester Center, MA 02124
Frequently Asked Questions
Order Issues
Make sure you clear your cache and cookies, and if this doesn’t work, try changing your browser.
Still having trouble? Send our customer services team an e-mail at: sales.fragranceperfumestore@gmail.com or contact our agent via our Live chat and make sure you include the browser/device you’re using, any screenshots or photos, and make sure you e-mail us using the same one you have an account with.
For more help, please contact us via; live chat, email, or text.
Once your order has been dispatched from our warehouse, you’ll receive a dispatch e-mail with your tracking link. You can then track the parcel directly with the courier. Orders are normally dispatched within a few working days. If you can’t find your e-mail make sure you double check your junk/spam folders.
Customer Service Live Chat: Click here
Customer Service Email: sales.fragranceperfumestore@gmail.com
In order to provide our customers with the best shopping experience, our systems are automated, and therefore orders cannot be cancelled after they are placed. If you would like to cancel your order, kindly get to us via email, text, or live chat. an agent will get to you shortly to discuss further regarding the cancellation of your order.
Yes!
Kindly go to your account page to change your address or get to us via email, text, or live chat. An agent will get to you shortly to discuss further with you with regards to making any changes with your delivery details.
Unfortunately, we do not offer a price matching service. As a reputable retailer we do our utmost to remain as competitive as we can on the market to ensure our customers get the best value from shopping with us.
Make sure you double check your junk/spam folder as sometimes it can be hiding in there! If you can’t find it and haven’t received your order within our delivery promise, contact Customer Services
Customer Service Live Chat: Click here
Customer Service Email: sales.fragranceperfumestore@gmail.com
We’ve gone paperless so you won’t receive any paperwork in your parcel. You’ll still get your order confirmation and dispatch via e-mail.
Delivery Issues
If when you track your order you can’t see an update on your parcel and it’s been more than 5 days, get in touch with Customer Services who can investigate further with Royal Mail.
Please also note that tracking does not update straight away after shipping, please allow 24 hours after receiving your shipped email before attempting to track.
If you’re not home when Royal Mail try to deliver they will leave a “something for you” card and you will be able to collect from your local Royal Mail collection point, or arrange a redelivery.
If your order is being delivered by DX Logistics, then please check your tracking link to see if your order has been delivered to a neighbour, safe place or if they will try again the next working day.
At present we use both Royal Mail as our main couriers for all orders.
If you think you have been sent the incorrect tracking link, please try either of these tracking websites before contacting us:
https://www.royalmail.com/track-your-item
If your order is showing as delivered and you can’t locate it, firstly check with your neighbours, anyone else in your household and any safe places it could have been left. If you track your parcel using the tracking number in the shipping e-mail, you should be able to see if the parcel was left in a safe place or with a neighbour. If you still can’t locate it, get in touch with Customer Services via email or live chat and someone will investigate further. We’ll also ask you to fill out a denial of receipt form and ask you a few questions so we can go back to Royal Mail. Once our investigation is complete we’ll then look at resending your order or refunding you.
Returns Issues
You can return your online order via Royal Mail or in one of our stores. You’ve got 90 days to return your order and it must be returned in an unused and unopened state. We cannot return a product if it has been personalised in anyway. If the product is returned in a condition which is not fully resaleable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. This does not affect your statutory rights. We are unable to refund postage or gift wrap charges if your product is unwanted or you have changed your mind.
You can return an item purchased online free of charge via Royal Mail, or you are welcome to take the item into any one of our stores. If returning to our warehouse, you can create a Royal Mail label for returns.
If returning via post, we’re not able to cover the cost of the return. Please make sure you include your order number and contact details within the parcel. For detailed information about how to return check out our Returns, Exchanges & Refunds page.
We expect all items to arrive in perfect condition, however if on the rare occasion you do receive an item that seems to be faulty, you can return the item via Royal Mail, or take the item into one of our stores where one of our store experts will assist you.
If you would like to contact customer services regarding a faulty or damaged item, please ensure you take images of the damage, as the team will be unable to assist you without these.
We have a number of checks in place to try and ensure the accuracy of the orders we send, however if a mistake has happened and the item you’ve received is not correct, then please contact our customer service team who will assist you.
Customer Service Live Chat: Click here
Customer Service Email: sales.fragranceperfumestore@gmail.com
When your order is refunded, we will email you on the address your order was placed to let you know. It will then be down to your individual bank’s processing time for the funds to process back into your account. Once arrived at our warehouse your return will be processed within 14 working days.
Payment Method Issues
We accept Apple Pay, PayPal, CashApp, Bitcoin, Chime and Zelle. Sorry, we cannot split payments onto separate cards or pay methods. Please note all charges and refunds are posted in US dollars.
Yes, we accept major gift cards as payment for your order, including Amazon, Walmart and Apple gifgt cards