Refund and Returns Policy

Refund and Returns Policy Information

We hope you’re pleased with your purchase from us, but if you do need to return anything, you’ve got 90 days to. We offer the following hassle-free options for you:

We cannot return a product if it has been personalised in anyway. If the product is returned in a condition which is not fully resaleable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item.

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  Royal Mail

  You can return to your local Royal Mail Post Office. To get your free returns label and find out more on how to return, follow this link:
  https://www.royalmail.com/track-my-return/create/5472

  Your return will be sent on a Tracked 48 service. Once your return has arrived at our warehouse, it will be processed within 14 working days.

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  Return to store

  You can also return your purchase to your nearest store for an exchange or refund. Don’t forget your proof of purchase.

  Exchange for online orders is available when incorrect products have been received or products have arrived damaged, otherwise a refund will be issued.

  Once your return has arrived at our warehouse, it will be processed within 14 working days.